Return Policy

Wheels Boss Cancellation/Return Policies?

Always contact us with any issues or return questions, we are more than happy to work with our customers, however, understanding all of our items require a supply chain process to get them to our customers. We must recover those costs, unless a mistake occurs from our side. Please use the contact us form to submit any questions related to shipping and fitment.

Ammendment:

All sales are final, it is the customer's responsibility to verify that the setup (Wheels and Tires) fits their vehicle. However, our experts are available via live chat, email, and over the phone to answer any question you have regarding fitment. In case the customer wants a different set of wheels and tires. Wheels Boss have to charge a 30% restocking fee ONLY if wheels and tires are not mounted (or not attempted to mount) and the customer has to pay the shipping to Wheels Boss warehouse and shipping new setup to the Customer BUT the exchange process needs to be approved from Wheels Boss sales team and customer have to fill out the contact us form to open a Query and it can take up to 10 days to get back with the decision.

Any returns or cancellations after 24 hours from purchase will carry a cancellation fee up to 30% of the total order value contingent on ongoing labor hours and/or any associated shipping fees unless the fault is ours. As many of our items are very expensive to ship and handle, due to vendor contracts some products can carry up to a 30% restocking fee; please contact us for any questions.

All refunded items must be approved prior to being returned. Please contact us for a return authorization. Refunds must be requested within 30 days of the original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded via the original payment method. Once the product is returned, please allow 14 days for receipt of funds. Wheels that are built to order and/or custom painted can not be canceled once the order has been processed.

Individual Product Orders

Please inspect all products for damage at the time of delivery, before attempting to use them. You are responsible for test fitting wheel only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.

Contact us prior (If not sure about fitment) with fitment questions and our experts will work with you to make sure your purchase fits your vehicle.

Package Orders

For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns via email, over the phone, or Wheels Boss live chat feature on the website before you place your order, and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.

Contact us prior (If not sure about fitment) with fitment questions and our experts will work with you to make sure your purchase fits your vehicle.

Suspension & Accessories

All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will have to return it to the sender with no credit being issued and in this particular situation, the customer will be responsible for both ways of shipping.